Let's Talk

Last Updated: August 19, 2024

Privacy at Bolt Data
Bolt Data LLC. (“Bolt Data,” the “Company,” “We,” “Us,” or “Our”) is committed to individuals’ rights to privacy. This Privacy Statement applies to all Bolt Data affiliates and their and our respective websites (“Websites”) and products and services (“Services”) that we own and operate. It describes our privacy practices for how we collect, use, share, and process information relating to individuals (“Personal Data”) in connection with operating our Websites and Services and describes how you can learn about your rights and choices regarding our processing of your Personal Data. As a global organization, we abide by all applicable data privacy laws, such as the California Consumer Privacy Act (“CCPA”) and the European Union’s General Data Protection Regulation (“GDPR”).

Bolt Data and your Personal Data
Personal Data Collected
We collect Personal Data about you as described herein. This includes identifiers and professional information (e.g., name, company name, email address, mailing address, phone number, portal login ID and password) and Internet / network activity information (e.g., Internal Protocol (IP) address, browser type, operating system, referring / exit pages, links clicked, and actions taken while browsing).

We receive your identifier and professional and Personal Data directly from you, primarily in the following situations:

  1. When expressing an interest in obtaining additional information about Bolt Data’s Services or accessing secure areas of our Websites, we may require you to provide the following personal information such as: full name, company name, email address, mailing address, phone number, login id and password.
  2. When you purchase Bolt Data’s Services, we will ask you to provide billing information. When you register for or attend corporate events, Bolt Data will ask you to provide basic contact information, billing information, and information related to your participation in the events on Bolt Data’s websites.

As you navigate our Websites, Bolt Data may collect your Internet / network activity information through the use of commonly used information gathering tools such as web beacons and cookies. Because our processing of this data is rather technical, we have explained this in more detail below under “Bolt Data and Website Functionalities.”

Use of Personal Data Collected
Bolt Data uses the Personal Data collected from our Websites to perform the services and make communications that you have requested. For example, we may use your identifiers to:

  • Send requested product or service information
  • Send product updates
  • Respond to customer service requests
  • Administer your account
  • Send newsletters
  • Send marketing communications
  • Respond to questions and concerns
  • Improve our Web site and marketing efforts
  • Conduct research and analysis
  • Respond to inquiries regarding career opportunities

Sharing your Personal Data
We will only share your Personal Data with third parties in the ways that are described in this Privacy Statement. None of these disclosures constitute “sales” of your Personal Data, and we do not otherwise sell your Personal Data.
Service Providers, Sub-Processors and Third Parties
We may provide your Personal Data to companies or their websites that provide services to help us with our business activities (such as customer support or billing for / otherwise providing our Services). Some examples include:

  • Amazon AWS, which is our primary cloud infrastructure provider, to host our Services.
  • Marketing tools (such as Salesforce, Pardot).
  • Communication tools (such as Zoom and Google Meet), which may record some of our conference calls with prospective customers.

Other Sharing Circumstances
We may also disclose your Personal Data (in any category):

  • As required by law such as to comply with a subpoena, or similar legal process,
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may disclose your Personal Data to the extent related to the consummation of that transaction. We may notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data, but unless you hear specifically from us or our acquirer, your Personal Data will continue to be subject to this Privacy Statement, and to any other third party with your prior consent to do so.

Public Forums, and Customer Testimonials
Bolt Data may provide bulletin boards, blogs, or chat rooms on its Websites. Any Personal Data you choose to submit in such a forum may be read, collected, or used by others who visit these forums and may be used to send you unsolicited messages. We are not responsible for the Personal Data you choose to submit in these forums or for the processing of that Personal Data by participants in those forums or other third parties we do not control.

Bolt Data may post lists of Customers and testimonials on the Company’s Websites that contain information such as Customer names and titles. We obtain the consent of each Customer prior to posting any information on such a list or posting testimonials. To request removal of your Personal Data from our blog or forum or to have your testimonials removed, contact us at privacy@bolt-data.com.

Data Localization and Transfer
Spoke is based in the United States, and that is where we (and most of our processors and sub-processors) store and otherwise process Personal Data. When you provide Personal Data to us directly, you are knowingly consenting to our transferring to and processing that Personal Data in the United States. Unless you ask for that data back, we will not thereafter transfer Personal Data to another country unless we have put in place appropriate legal mechanisms to do so.

If you live in the European Economic Area, you should understand that the European Commission does not consider the United States to apply “adequate levels of protection” to Personal Data. This means that the EC is not satisfied with the scope, applicability, or level of protection granted by U.S. laws and regulations that relate to Personal Data. The EC has also raised concerns regarding the U.S. government’s ability to access Personal Data stored within the United States. Overall, this means that Personal Data in the U.S. may not be subject to the same stringent legal protections as it would be in Europe, so there is a theoretically increased risk that your Personal Data is accessed, used, or disclosed by unauthorized third parties. That said, we would encourage you to review–and take comfort from–the section below describing our security measures. We take the security of your data very seriously and think you can trust that it will be kept as safe as it would be anywhere else.

Data Retention
Bolt Data will retain your information for as long as your account is active or as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, or as otherwise reasonably necessary for our business purposes.

Children and Minors
Bolt Data does not knowingly process or sell Personal Data concerning children under the age of sixteen, nor are any of our Websites or Services directed at minors. If you are under the age of thirteen, you must get your parent’s or guardian’s consent prior to using this Website.

Bolt Data and Customer Data
Bolt Data’s Customers may electronically submit data or information, including personal data (collectively, “Customer Data”), for hosting and processing purposes in connection with those Customers’ use of Bolt Data’s Websites and Services. Importantly, this Privacy Statement does not apply to Bolt Data’s processing of Customer Data. Instead, Bolt Data’s rights and obligations concerning that processing is addressed in the Bolt Data Master Services Agreement or other applicable Bolt Data-Customer agreement.

Security and Infrastructure
Data security is paramount for Bolt Data and our customers. Bolt Data protects Customer Data with world-class physical, network, application, and data-level security. In addition, Bolt Data invests in the most advanced and modern infrastructure available to provide an innovative, scalable, global, predictable, and secure environment.

Security
Bolt Data maintains a comprehensive security program to ensure the confidentiality, integrity, and availability of customer data. Bolt Data is committed to ensuring our Websites and Services are available for operation and use at times set forth in service-level agreements, protected against unauthorized physical and logical access and that our system processing is complete, accurate, timely, and authorized.

Web Sites Covered
As noted above, this privacy statement covers the information practices of the Websites and Services that link to this Privacy Statement, including www.bolt.data.

The Websites may contain links to other websites. Bolt Data is not responsible for the information practices or the content of such other websites. If you submit Personal Data to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Web Site Navigational Information
Bolt Data uses commonly-used information-gathering tools, such as cookies and web beacons, to collect information as you navigate our Websites (“Website Navigational Information”). This section describes the types of Website Navigational Information that may be collected on our Websites and how this information may be used.

Cookies and Other Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Technologies such as cookies, beacons, tags and scripts are used by Bolt Data and some of our business partners (e.g., Salesforce.com), affiliates, or analytics or service. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use session cookies to make it easier for you to navigate our Websites. A session ID cookie expires when you close your browser. Cookies enable us to track and target the interests of our users to enhance the experience on our Websites.

Enabling these cookies is not strictly necessary for the Websites to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of our Websites may not work as intended.

We use the following categories of cookies on our Websites and Services:

  • Category 1 — Strictly Necessary Cookies
    These cookies are essential to enable you to browse around our Websites and use their features. Without these cookies, services including user account login and access to video content cannot be provided.
  • Category 2 — Preference Cookies
    These cookies collect information about how you use our Websites and remember choices you make while browsing. This data may be used to help optimize our Websites and make them easier for you to navigate.
  • Category 3 — Statistics Cookies
    These cookies help Bolt Data understand how visitors interact with our Websites and help us improve our overall site experience.
  • Category 4 — Marketing Cookies
    These cookies are used to track visitors’ behavior on our site. The intention is to display Bolt Data-specific content that are relevant and engaging for the individual user.

How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Web Beacons
Bolt Data uses web beacons alone or in conjunction with cookies to compile information about Customers and visitors’ usage of our Websites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. Bolt Data uses web beacons in combination with data about Bolt Data customers to provide you with information about the Company and Services.

Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve Services we offer you.

Local Storage
We use Local Storage (LS) such as HTML5 to store content information and preferences.
Do Not Track
Currently, various browsers (such as Internet Explorer, Firefox, and Safari) offer a “do not track” or “DNT” option. Bolt Data does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Websites, in part because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent.

Bolt Data and Data Privacy Rights
User privacy is important to us. A significant part of respecting that privacy is making you aware of and welcoming your exercise of your data privacy rights under applicable law, including the GDPR or the CCPA. Those rights may include:

  • Right to Know
  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Object
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Non-Discrimination

Concerns
If you think we have done something wrong concerning your Personal Data, we hope that you will reach out to us as soon as possible so that we can resolve your concern. However, you are always free to file complaints concerning violations of this Privacy Statement or applicable law with appropriate government agencies. If you live in the European Union, this includes your local “supervisory authority” that is responsible for GDPR compliance.

Bolt Data and Communication / Updates
At Bolt Data, we strive to maintain productive communication with our current and prospective customers. You may manage your preferences by clicking on the “unsubscribe” link located on the bottom of our marketing emails. Please note that customers cannot opt out of receiving transactional emails related to usage of Bolt Data’s Services.

This Privacy Statement is current as of May of 2021. Bolt Data reserves the right to update this Privacy Statement to reflect changes to our practices. We will provide notification of material changes here or directly to our Customers via email prior to the change becoming effective. We encourage you to periodically review this page for the latest information on privacy.

Bolt Data GDPR Guide
What is the GDPR?
GDPR stands for the General Data Protection Regulation. GDPR came into effect on 25th May 2018 as the new European Union Regulation, replacing the Data Protection Directive (DPD) and The UK Data Protection Act 1998.

What responsibilities do organizations have under the GDPR?
Under the GDPR, organizations must meet several data protection principles whenever they process personal data – including ensuring that their use of personal data is lawful, fair and transparent. Those who do collect personal data are obliged to protect it from misuse and exploitation.

The Steps That Bolt Data is Taking
Bolt Data understands that complying with the spirit of the GDPR is a serious responsibility that helps build and retain customer trust. We further understand that significant time and effort has been spent by our customers and prospects to comply with GDPR themselves. Therefore, Compliance with the GDPR requires a partnership between Bolt Data, our suppliers in providing services to support our business, and our customers in their use of our services.

Bolt Data is committed to helping our customers attain and maintain GDPR compliance. Since compliance with the GDPR is not a one-time effort, Bolt Data works continuously year-round to ensure adherence to the regulation. Our concept of Security and Privacy by Design is at the core of each product we build.